Help Center : PLAMOYA, Anime Gundam Models Figures Manga Japanese Hobby Shop
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Help Center

How to Calculate Shipping Cost

Click the "Add to Cart" button on the product information page for all products you want to order, and then select country on the shopping cart page.
The shipping charge estimate will be displayed.

Shipping cost is calculated on package weight and the destination.
The estimated weight includes that of the shipping container and packaging materials.

Shipment

We ship items to the world from Japan.

» Shipping Country List

Your order items are delivered by your local postal service.
If you have any problems about shipping, please contact directly to them. 

» Link to Overseas Post Offices

Shipping Date

We usually ship our items in stock within 2 to 7 business days (Mon. - Fri.).
Preorder items will be shipped within 2 - 5 business days after release date.
We send you an email after shipping.
We cannot guarantee that your order will arrive before a specific date.

» View Order Status

Methods of Delivery

We offer 4 methods of delivery: EMS, SAL Parcel, Registered SAL, SAL. 
Customers are prompted to select a method of delivery in check-out page.

EMS:

Usually 5 - 14 days after shipping, Online tracking, Insured.
We will send you an email with your Tracking Number when we ship your order.

EMS
(Declarations: CN23)

SAL Parcel:

Usually 20 - 60 days after shipping, Online tracking, Insured.
We will send you an email with your Tracking Number when we ship your order.

SAL Parcel
(Declarations: CP72)

Registered SAL:

Usually 20 - 60 days after shipping, Online tracking, Insured, restricted to items under 2kg, Length + Width + Thickness = 90 cm.
We will send you an email with your Tracking Number when we ship your order.

Registered SAL
(Declarations: CN22)

SAL:

Usually 20 - 60 days after shipping, Delays not guaranteed, Not insured, No Tracking code, restricted to items under 2kg, Length + Width + Thickness = 90 cm.

SAL
(Declarations: CN22)

Sample of our Packaging

Packaging

Taxes

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country--please contact your local customs office for further information.

We cannot mark your package as a gift, or lower the declared value.
It is strictly prohibited by international law.

To USA Customers:

Please note that there are no taxes, duties or tariffs on the import of hobby products or toys into the United States. You will not pay any extra to buy from us.

To European Customers:

Many of our European customers report that packages sent by EMS are more frequently stopped at the customs and they have to pay customs charges. For this reason, many customers in Europe prefer SAL, because it is less likely for packages to be stopped if they select these shipping methods.

Products

All of our products are Genuine Japanese version, NOT Chinese or Fake version.
(Some items are manufactured in China.)
All products are new. However, the condition of the box is not guaranteed.

Prices

Prices are automatically linked to market prices in Japan. They are changing every day. Some rare items are more expensive than regular price.
Not negotiable.

Stock Availability

We update the inventory information every day, you will know the actual stock availability in each product page.
If you need a notice of stock, please put your email address in [Notify me].

Methods of Payment

We accept only Paypal and credit cards (through Paypal).

Coupons

Coupons cannot be reissued.

Currency

We accept ONLY Japanese Yen.
We will charge your credit card in yen, and your card issuer will do the conversion to your local currency for you. 
You may switch Reference Currencies using the pull-down box above menu bar of each pages.

Defects

Please contact us immediately. We will send the same item(s) as soon as possible. Please keep all of package materials because the defective items need to be returned to us for an exchange.

Cancellation

We do not accept order cancellations.

Returns

Customers who purchased on Plamoya may return item(s) in new, unused condition within 10 days of delivery (no returns accepted after the item(s) was opened). Customers are responsible for any shipping fees as a result of returns.
Please contact us if you wish to return items.

Legal Actions

In case there occurs a legal dispute between Plamoya and our customers, the court(s) that governs the address at which Plamoya is located will be the sole agreement jurisdictional court(s).


We are closed on the days marked in red. All shipping, orders and e-mails are taken care on/after the next business day.

Please read this page again before contacting us.
Almost all questions can be answered by careful reading of this page.

» Contact Us

 

Copyright © Plamoya
Tokyo, Japan
Business Hour: 9 am - 17 pm (JST), Monday - Friday excluding National Holidays